MoonRabbit respects your privacy and processes your data in correspondence to the General Data Protection Regulation. This privacy and cookie policy describes how MoonRabbit processes your data.

Definitions

Service

Service refers to the use of the website https://moonrabbit.eu, the use of services and offerings provided by MoonRabbit (such as those available on https://moonrabbit.eu), and the use of Mindshifter.

Personal data

When we refer to personal data in this privacy policy, we mean all data that can be traced back to you as an individual, either directly or indirectly.

User

The user is the person who makes use of our service.

Cookies

Cookies are small pieces of information in the form of a text file that are stored on your device.

Data collection and data use

When you use our service, we collect and use the following types of personal data.

Contact details

Only contact details that you actively provide are processed. Below is an overview of the personal data that is processed:

  • The type of (mobile) device you use.
  • Information about the (mobile) operating system of the device you use.
  • Interactions with Mindshifter, such as the date and time of your visit to Mindshifter or your progress in the program you are following on Mindshifter.
  • Data you enter and generate while following a program on Mindshifter, such as answers to questions and uploaded photos.
  • Crash log data from Mindshifter.
Account details

Account details are collected for and during the use of Mindshifter, such as:

  • First and last name
  • Email address
  • Password
  • User ID
  • Display name (if you fill this in on Mindshifter)
  • Display photo (if you upload this on Mindshifter)
  • Relevant business details and project descriptions
User data

User data is any data collected during the use of our service or by the service infrastructure itself. MoonRabbit collects, for example, user data resulting from the use of Mindshifter. Such as:

  • The type of (mobile) device you use.
  • Information about the (mobile) operating system of the device you use.
  • Interactions with Mindshifter, such as the date and time of your visit to Mindshifter
    or your progress in the program you are following on Mindshifter.
  • Data you enter and generate while following a program on Mindshifter, such as answers to questions and uploaded photos.
  • Crash log data from Mindshifter.
Payment and tax details

Data for billing purposes, such as:

  • Name
  • Address details
  • Bank details
  • VAT number and Chamber of Commerce number
Service history

Data about the services the user has previously used. For example:

  • Previous correspondence.
  • Previously provided services and/or services rendered.
  • Previously followed programs on Mindshifter.

MoonRabbit does not intend to collect data on website visitors and users under the age of 16, unless they have consent from a parent or guardian. However, it is not possible to verify whether a user is aged over 16. Therefore, parents are advised to be involved in their children’s online activities to prevent the collection of data about children without parental consent. If you believe that MoonRabbit has collected personal data of a minor without parental consent, please reach out via privacy@moonrabbit.eu and the data will be deleted.

Purpose and legal basis for processing personal data

Processing contact details

MoonRabbit processes contact details for the following purposes:

  • To contact you regarding the service you requested.
  • To contact you in relation to the preparation of our contract and/or service.
  • To inform you about services and/or offerings you requested.
  • To fulfill any other purpose for which you provided data.
  • To process personal data when there is a legal obligation to do so.
Processing account and user data

MoonRabbit processes account and user data for the following purposes:

  • To register your account for Mindshifter and provide you with access to your account.
  • To offer you the possibility to use the features in Mindshifter.
  • To allow you to view videos, complete exercises, fill out questionnaires, answer questions, and upload photos on Mindshifter.
  • To monitor the use of our service.
    To detect and prevent technical issues.
  • To further adapt, improve, and develop Mindshifter.
  • To notify you about your account and your enrollments (including end dates and renewal options).
  • Some user data entered during the use of Mindshifter (such as answers to questions in questionnaires) may be used for internal analysis.
Processing payment and tax details

MoonRabbit processes payment and tax details for the following purposes:

  • To process and manage your payment(s).
  • For our financial administration (to comply with laws and regulations).
  • To process personal data when there is a legal obligation to do so.

Storing personal data

Personal data is not kept any longer than strictly necessary to realize the purposes described in this privacy policy, unless legal obligations require a longer retention period. For example, the retention period prescribed by the Dutch tax authorities. We apply the following retention periods:

  • Account data is retained as long as your account is active and is deleted within 12 months after your account is deactivated (unless otherwise stated below).
  • User data is retained as long as your account is active and is deleted within 12 months after your account is deactivated (unless otherwise stated below).
    • The answers you provide to questions in questionnaires during the use of Mindshifter will also be retained after deactivation of your Mindshifter account. These data will be stored separately (not linked to directly identifiable personal data) for an indefinite period for internal analysis purposes.
  • Contact details are retained as long as you use our service, with a maximum of 5 years, unless we are legally obligated to retain the data for a longer period.
  • Personal data for (Dutch) tax authorities is stored for 7 years, unless we are legally obligated to retain the data for a longer period.
  • Other personal data is stored as long as you use our service, unless we are legally obligated to retain the data for a longer period.
  • If you have subscribed to the newsletter, you will receive periodic newsletters. You can unsubscribe from the newsletter by clicking the link at the bottom of these emails or by sending an unsubscription request to privacy@moonrabbit.eu.

Is data shared with others?

We use external parties who support us in providing our service. These external parties receive personal data from us, which they store and/or process on our behalf.

  • Personal data entered in Mindshifter is stored in Firestore, Firebase.
  • We share (parts of) our financial administration with the (Dutch) tax authorities when we are legally required to do so.

Personal data provided to these external parties is processed in accordance with their own privacy policies.

No other personal data, other than those mentioned here, is shared with external parties, unless we are legally required to do so.

Changes to the privacy policy

The privacy policy may be adjusted at any time. Please check the privacy policy regularly. A new privacy policy becomes immediately active after it has been published on the website.

Access, modify or delete data

You have the right to access, modify, or delete the personal data you have provided. You also have the right to withdraw your consent for data processing, unless otherwise stated below. To exercise this right, you can submit a specific request via privacy@moonrabbit.eu

To ensure that the request for access is made by you, we ask that you send a copy of your identification document with the request. In this copy, please black out your photo, MRZ (machine-readable zone; the strip with numbers at the bottom of the passport), passport number, and Social Security number (BSN). This is to protect your privacy. You will receive a response to your request as soon as possible, but in any case, within four weeks.

Access, modify and/or delete Mindshifter user data
  • User data generated during the use of Mindshifter cannot be accessed or modified upon request. The user can only view and/or modify data through their personal account in Mindshifter.
  • User data generated during the use of Mindshifter cannot be partially deleted upon request.
    User data generated during the use of Mindshifter cannot be deleted upon request while retaining the account.
    • If the user requests to delete this user data, the user’s account will also be deactivated and deleted. This means the user will no longer have access to the account.
  • After deactivation of a Mindshifter account, answers to questions in questionnaires can no longer be deleted upon request. These data will be stored separately from directly identifiable personal data for internal analysis and can no longer be traced back to an individual.

User rights

You have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens [AP]) if you believe we are not complying with privacy laws.

The Dutch Data Protection Authority can be contacted via: www.autoriteitpersoonsgegevens.nl

If you have any questions or comments about this privacy policy, you can contact us via privacy@moonrabbit.eu.

Cookies

MoonRabbit does not use cookies that collect, store or share (personal)data. No cookies are used that collect data that can be traced back to a natural person.

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